Shipping Information

Current Shipping Status: Normal Delivery Times

Our shipping carriers are currently experiencing normal package volumes with no major shipping delays. Packages should arrive by the estimated delivery date that's stated on your order. Shipping delays are still possible due to high carrier volumes, weather, or unforeseen events. In the event your package is late, please contact our Customer Service Team for assistance.

Shipping Information and FAQ

How long will it take to process my order?
If your order is placed Monday through Friday before 3 p.m. CT, we will typically ship it the same day. Orders placed after 3 p.m. CT or on a holiday will ship the following business day.

FedEx & LTL Shipments: These orders need to be placed by 1 p.m. CT to ship same day due to longer packing times. Orders placed after 1 p.m. CT or on a holiday will ship the next business day. 

How quickly will I receive my order?
The shipping method chosen at checkout will determine transit times.

Why isn’t my tracking information updated?
Tracking numbers are assigned to all orders as they leave our facility.

Most carriers provide tracking updates within 24 hours, but may take up to 72 hours for your tracking information to become available.

How can I check my order status?
If you placed an order and want to know its status, please check your email for tracking information or check your Account Dashboard. If you need assistance, start a live chat, call us (866-590-3533), or send us an email.

High-Value orders requires signature or release for delivery (subtotal over 750)

A signature or release is required for delivery of any high-value order.  This helps ensure that all high-value orders make it to the correct address and customer as expected.  Your order and its contents are insured by us and our shipping carriers.

Electronic Release

If you won’t be available at the shipping address for delivery, you can sign up for UPS MyChoice or USPS Informed Delivery to electronically authorize release of your package(s).  This allows the delivery driver to leave your order without someone present.

These tools also provide options for detailed tracking updates, delivery preferences, shipping change requests, and more.  Please note that any delivery instructions entered directly with us will NOT be forwarded to the shipping carrier, so we recommend using these official tools for delivery comments or preferences.

Waive Requirement

You may choose to waive the signature/release requirement when placing your order.  By doing so, you accept full responsibility for the package(s) once it has been marked as delivered by the carrier.  Waiving this requirement also waives insurance coverage for loss or theft after delivery.

We cannot be held responsible for lost or stolen packages that carriers mark as “delivered.”  However, we will still assist with any package(s) that is lost or damaged while in transit.

When will my backorder ship?
All of our out-of-stock items are listed with an expected in-stock date on the product page. Please note expected in-stock dates are subject to change. Orders containing in AND out-of-stock items will be delivered in two shipments. The first shipment will be the in stock products, while the second shipment will contain the backordered products.

Most backordered items will ship within 24 hours of their arrival at our warehouse. 

Can I cancel my order?
We can attempt to cancel an order if we are alerted shortly after placing the order. Once orders reach a certain status they cannot be canceled.

Orders which have shipped cannot be canceled but may be returned and refunded in certain cases. Please see our return and exchange policy for more details.

Have questions about international or other shipping methods?
Please read our detailed breakdown of shipping methods by carrier and location.

If you need clarification or more information please contact us by phone, chat, or email. Our customer advocate team is more than happy to assist you.

What if I change addresses when I have an open backorder or unshipped order?
Please contact our Customer Advocate Center if you need to change your account’s shipping address when you have an open backorder or an unshipped order. 

Free/Flat Rate Shipping Information

What qualifies for free shipping?

Pre-tax orders of $300 or more will qualify for free shipping. See exclusions below.

Do you offer flat rate shipping?

Yes. Pre-tax orders between $100-$299 will ship for a flat rate of $10. See exclusions below.

Can I still choose different shipping methods if my order qualifies for free shipping or flat rate?

Yes, you can. We will still offer multiple shipping methods, such as next day shipping, but you will be charged the calculated price for the shipping method you select. We will not discount other shipping methods even if your order qualifies for flat rate or free shipping. We also won't retroactively apply free/flat rate shipping to orders that missed those shipping methods when checking out.

Exclusions:

• Orders with a total package weight of 150 pounds or more
• Packages that exceed 43.2 inches on any side
• Any package with two or more sides over 30 inches, and a girth of 165 inches.
• Orders shipped outside of the contiguous US

We are here to help whether your project is small or large.

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