DiodeDrive

Information & Policies

Contact Information

Typically, we reply to emails on the same business day. Selecting the right option under the inquiry drop-down will aid us in getting back to you as quickly as possible. Please mention how you found this site. 

Customer Service Representatives are available:

  • Monday-Thursday: 8:30 a.m. to 6 p.m. CT
  • Friday: 8:30 a.m. to 4 p.m. CT

Product Support Specialists are available:

  • Monday-Friday: 8 a.m. to 4 p.m. CT

Chat

When members of our team are available, you will see a chat icon and a link located at the top of each web page.

 

Call

To expedite your order and ensure that we receive all information accurately, please place your order online if possible. Our website uses the latest security features to ensure that your information is transmitted securely. You will only receive emails from us concerning your order. Please enter a valid email address to receive order confirmation and tracking information. Easily pay with your credit card or Paypal account.

Phone orders are accepted from 8:30 a.m. to 6 p.m. CT Monday through Thursday and from 8:30 a.m. to 4 p.m. CT on Friday.

Toll Free: 1-866-201-2238
Fax: 314-972-6202
We do not supply free samples.

For Pre-Sale questions regarding product selection, please make sure "Pre-sale and Product Selection" is selected in the inquiry drop-down.


Let us know about any suggestions or feedback you may have in regards to improving our website or product selection. We are constantly expanding our product line and are interested in hearing what kind of products you'd like us to carry. We typically do not respond to feedback emails but appreciate your input as it helps us to create an optimal shopping experience.

Discounts

Promotional Discounts

Occasionally, promotional discount codes can be found in print or online advertisements, sent via email, or are available through other events or mediums. These codes are normally used to receive a percentage discount off your order. Promotional codes may be discontinued at any time without notice.

All discounts are mutually exclusive and cannot be combined with other promotional discounts, standing account-level discounts, or any other types of special pricing offers and tiers. 

If you have any questions about this please contact your account representative or customer support, and they will be happy to answer any questions and help you maximize your discount.

 

Mailing List Promotional Codes

Policies and promotional offers posted appearing on the diodedrive.com website supersede those included in the email and all other electronic communications and will be applied as presented on the said website at the time of sale. (Effective September 7th, 2021)

 

Promotional Items and Giveaways

Promotional items given out as free extras on orders that meet certain value thresholds or other criteria cannot be exchanged, returned, or refunded. Promotional items are given as is, with no warranty. Promotional items and their claim windows can be discontinued at any time and for any reason. Available while supplies last. (Effective November 22nd 2021)

Warranty Information

Warranties

Our products come with industry-leading warranties. See the details on the product's page to learn its specific warranty information. Warranty is valid for manufacturing defects or product failures only when products are properly used for their intended applications. If, after inspection, DiodeDrive verifies that the defect was not caused by negligence, abuse, unauthorized repair or disassembly, we will replace the product with the same product. In the case the exact product is no longer available,  a gift card for the value of the original purchase price will be provided.  Warranties are only from the original purchase date and don’t reset with the replacement product. If you experience an issue with a product, a technician from our support team may be able to diagnose the issue. Technical support is available by phone, chat and email. Return shipping costs are the sole responsibility of the customer. If applicable DiodeDrive will cover the shipping charges to ship out a replacement product once the defective product is returned by the customer. 


DiodeDrive administers all Warranty Claims. Warranty is subject to change. Please see the product page for a product’s warranty

Select Products: Limited Lifetime Warranty

DiodeDrive warrants that products carrying a lifetime warranty will be free from defects in the material and workmanship for the lifetime of the product. If your product were to fail, please return the product to DiodeDrive for inspection. If, after inspection, DiodeDrive verifies that the defect was not caused by negligence, abuse, unauthorized repair or disassembly, we will replace the product with the same product. In the case the exact product is no longer available, a gift card for the value of the original purchase price will be provided. Warranties are non-transferable. Warranty terms and policies are subject to change without notice.


A copy of the invoice is required for warranty repairs or replacements. As stated above, our products come with a warranty from the date of purchase, select products have extended warranty periods. Warranty is void when products are used in applications for which they are not intended—such as using a 12-volt power supply in a 24-volt system. Please call or email to notify us prior to returning items for a warranty exchange. Return shipping costs are the sole responsibility of the customer. All product specifications are subject to change without notice.

Stock and Backorders

Out-of-stock items are indicated as such and are listed with an expected due-back date. 

For items on backorder; expect extended shipping time on those products. Contact us if you need a shipping estimate for products that are currently on backorder.

Items currently on backorder will be marked as such in your cart at checkout. If there is an expected in-stock date for the product the date will be posted. Items with no expected restock date yet will simply be marked out of stock. We will send you an email notification if the expected stock date of any product on your order changes.

If you place an order with a mix of both in-stock and backordered items the in-stock items will be shipped immediately, the backordered items will then be shipped as they arrive at our warehouse.

Please note that once a backordered item is in-stock it may take up to 3 business days for your items to be shipped from our warehouse. However, in most cases, backordered items are shipped the day they are restocked.

Payment Options

Credit Card

 

We accept Visa, MasterCard, Discover and American Express. Credit card information is never stored anywhere on our premises or online server. Credit card information is transmitted securely using 256-bit encryption.

 

PayPal Official PayPal Seal

Select "PayPal" on the order form. Your order will not be processed or shipped until payment is received and verified. You will not be able to modify your order once it has been submitted.

 

Electronic Funds Transfer

Select "Wire Transfer" on the order form. There is a $20 wire transfer fee included when you place your order. Our online shopping cart will generate a P/I (proforma invoice) that we will email to you along with the shipping charges and our bank information. Your order will not be processed or shipped until payment is received.

 

Purchase Orders / NET 30 Terms

Net 30 Application Form

We only accept POs ($100 merchandise minimum) after credit approval.

Please fax your credit references, bank information and D&B number to us at 314-972-6202 or email PDF documents; make sure "Order Status" is selected in the inquiry drop-down.

If you would like to send purchase orders in a file format other than PDF, please email a request to do so.

Sales Tax

Sales tax on orders will vary depending on where your order is delivered or fulfilled.

 

Alabama's Simplified Sellers Use Tax

Seller has collected the simplified sellers use tax on this transaction(s) delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010209178.

Returns and Exchanges

45-Day Return Policy

  • RMAs are approved for issues pertaining to manufacturing dissatisfaction, defects, misshipments, or damaged in shipping.

  • If you request an RMA (return merchandise authorization) within 45 days of the ship date, a return shipping label will be emailed to you and available on your RMA authorization page. 

    • We do not mail physical labels.

  • In order to receive a refund equal to the cost of the product(s), you will need to send back the returnable product(s) first using one of our pre-paid shipping labels

    • Returns within the U.S. will receive a pre-paid USPS label for small orders or a pre-paid UPS label for large orders. This label will be located in an email from us after the RMA process has started.

    • At our discretion, we may choose to not ask for damaged, defective, or broken products to be sent back. In this case, we may ask for evidence to prove the product is not in working condition.

  • At our judgment, we may choose to pre-ship a product before receiving the returnable product. 

    • In this case, we will need a credit card on file. In situations where the returnable product has not been received the card on file will be charged for the pre-shipped product after 45 days

  • Returned functional merchandise should be in original packaging and condition. DiodeDrive reserves the right to charge up to a 15% restocking fee on high inventory quantity returns or items in poor, unsalable condition as a result of customer handling. 

  • Please allow up to 7 business days after the product has been received by us to see a refund.

  • We do not refund shipping costs.

  • COD (cash on delivery) and Freight Collect packages will not be accepted.

  • To start the RMA process automatically please use our RMA form on the site

    • If the return involves more complex issues please contact our Customer Support Team

  • If you would like to exchange your product within 45 days you will be issued a refund and then you can repurchase the product of your choice.

  • If your return is more complex or you would like help, please call us at 1-866-201-2238  or start a chat on the website so we can make sure we are providing you with the best possible support. Email support is also available, but please allow additional response time if choosing that method.

90-Day Exchange Policy (Store Credit)

  • Exchanges for store credit are approved for functional products only. To seek a warranty exchange for broken or defective products, please view the warranty length on your product or contact our Customer Service Team

  • You may request an RMA (return merchandise authorization) for an exchange (store credit)  within 90 days of the ship date.

    • No monetary refunds will be given past the initial 45-day refund time frame.

  • In order to receive store credit, you will need to send back the exchangeable product first using one of our pre-paid shipping labels

    • Exchanges within the U.S. will receive a pre-paid USPS label for small orders or a pre-paid UPS label for large orders. This label will be located in an email from us after the RMA process has started.

  • If your exchange is more complex or you would like help, please call us at 1-866-201-2238  or start a chat on the website so we can make sure we are providing you with the best possible support. Email support is also available, but please allow additional response time if choosing that method.

*To ensure that the product isn’t damaged in shipping please pack products in boxes (no letter envelopes)*

*Please make sure to check your order once received. We will not refund/give store credit for damages or mis-shipments discovered outside of our Return Policies*

 

Returns Outside of the USA

  • Returns from Canada and Australia will need to complete this form (select "Returns and Exchanges" from the inquiry drop-down), and we will email you the following business day with a USPS label for small orders or a UPS label for large orders.

  • All other international returns, please fill out this form (select "Returns and Exchanges" from the inquiry drop-down). We will contact you within 2 business days and provide you with a shipping label if needed.

Custom & Large Orders

  • Please order small quantities of product to test for suitability in your application before ordering large quantities.

  • DiodeDrive reserves the right to charge up to a 15% restocking fee on large orders or items in poor, unusable condition.

Privacy Statement

DiodeDrive is committed to respecting and protecting the privacy of our customers as well as providing quality power supply solutions and services. Information is collected and managed in the following ways:

Automatic Data is obtained through cookies and other tracking methods to log user activity. This information is used to enhance user experience and marketing efforts. There are options to reject cookies and other tracking methods, though this will hinder personalization of the shopping experience, as well as some site features.

Manual Data is entered by the customer on the site, such as shipping and billing information, and product searches. This information is logged by DiodeDrive, and may be shared internally or with third party services for purposes including, but not limited to, query logging, sales analysis, targeted remarketing, and user experience improvements.

Email Addresses are entered at the time of purchase. Customers may choose to opt out of promotional emails at that time. Emails may be subject to data and interaction tracking as well.

Live Chat conversations are recorded for quality purposes.

Orders require the entry of financial information at the time of checkout. To complete the transaction, this information may be transmitted to the responsible credit card company, as well as other payment processing intermediaries.

California Consumer Privacy Act of 2018: In compliance with CCPA, DiodeDrive customers have rights within their accounts to obtain or tailor information that is shared. Complete this form to prevent sharing of personal data with companies that are not CCPA compliant.

Third Party Services: Information shared with third party services may be subject to their terms and privacy policies.

YouTube: Our website makes uses the YouTube API Services for displaying product videos. Please see the YouTube Terms of Service and Google Privacy Policy for more details.

Please contact our customer support with any questions regarding our privacy policies.

Privacy policy is subject to change without notice. For updates, refer back to this page.

Revised 2/22/2024.

Legal

Copyright, Trademark and Patents

All content included on this site, diodedrive.com, such as text, graphics, logos, button icons, images, audio clips, data compilations and software is the property of DiodeDrive or its content suppliers and is protected by United States and international copyright laws. The DiodeDrive logo—is a registered trademark.

DiodeDrive graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of DiodeDrive in the U.S. and/or other countries. Trademarks and trade dress owned by DiodeDrive may not be used in connection with any product or service that does not belong to DiodeDrive in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits DiodeDrive.

One or more products may be covered by U.S. Patent No. 7,345,433. All other trademarks not owned by DiodeDrive that appear on this website are the property of their respective owners—who may or may not be affiliated with, connected to or sponsored by DiodeDrive

 

Limitation of Liability

IN ALL CIRCUMSTANCES THE MAXIMUM LIABILITY OF DIODEDRIVE (A DIVISION OF "SUPER BRIGHT LEDS INC") IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. DIODEDRIVE SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. SUPER BRIGHT LEDS, INC. SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT DIODEDRIVE HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.